> Terms and conditions of use

Terms & Conditions

upadated the 24th of May 2018 regarding to RODO

 
About Us
Calligraphers' Shop is a part of Kaligraf Co. established in Cracow, Poland. Calligraphers' Shop is a leading supplier of calligraphy supplies: calligraphy pens, dip pens, nibs, ink, paper and parchement that are shipped to many countries in Europan Union as well as other countries. You can contact us with queries by email (sales@calligraphers.eu) or telephone. You may send us emails in English, German, French and Polish. 
 
Making A Purchase
1. Browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart.
2. After you have finished your selection, click on "Checkout" icon and you will be asked for a few details that we need to be able to process the order.
3. Print out your Order Confirmation.
4. We accept payment by PayPal, bank transfer and Credit and Debit cards (Visa, MasterCard). Please email us if you have any queries.
7. A receipt will be sent with your goods.
Shipping And Handling
Shipping & Handling charges will automatically be calculated for you. Depending upon parcel size and your location, we offer a choice of services and you will asked to select your preference during checkout. Small packets can be sent by Business Letter (no ink and no glass, up to 350 g), other packets are sent as Business Package by Poczta Polska. In Czech Republic and Slovakia shippings can be delivered to the packstations.
Delivery
Please allow 3 business days for your order to be despatched, although usually it is quicker than this.
Back Orders 
It is quite rare but if your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Any additional charges for customs clearance must be borne by you the customer or the recipient, we have no control over these charges and cannot predict the charges.
 
Guarantee
We hope you will be completely satisfied with the goods you purchase from us. However if any item you receive is not as you expect, please return it to us and we will refund your money. You may cancel the order within 15 days of receiving the goods without giving a reason. Return the goods to us unused with a cover note and we will refund the cost of the purchase. You must pay the return postage. Damage claims will be accepted if they are advised within 28 days of the purchase date and we will either replace it or refund your money. Your statutory rights are not affected.

Complaints
We work hard at providing a professional and reliable service. If however, you have a complaint, then please write to the address given in 'Contacting Us' We promise to deal fairly, confidentially and quickly (within 5 working days) to any complaint you might have. We cannot improve our services if we do not know of any failings.
Contacting Us
You can contact us by email: sales@calligraphers.eu.
Privacy Policy
Calligraphers' Shop and Kaligraf Co. do not disclose buyer's information to third parties. Your name and address is collected through the ordering process and will remain private to Calligraphers' Shop and Kaligraf Co. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Cookies are also used to speed up any future orders you may place. If you do not wish for your details to be retained, please do not tick the 'remember me' box. If you have any questions regrading our Privacy Policy you can email us at sales@calligraphers.eu 
Returns Policy
We hope you will be completely satisfied with the goods you purchase from us. However if any item you receive is not as you expect, please return it to us and we will refund your money. You may cancel the order within 15 days of receiving the goods without giving a reason. Return the goods to us unused with a cover note and we will refund the cost of the purchase. You must pay the return postage. Damage claims will be accepted if they are advised within 28 days of the purchase date and we will either replace it or refund your money. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms
All orders are to be paid in full before goods are despatched.